Delivery & Returns

Our garments are predominantly made to order and complemented by a small ready to ship selection.

Made to order
- Cut and crafted especially for you
- Standard timeframe: 10 business days
- Custom or promotional orders: Allow up to 15 business days
- If you need a piece sooner, email us at info@ellislabel.com. We’ll do our best to help.

Ready to ship
Some sizes are in-stock and ready to ship. Browse ready to ship items here.

Rates & timeframes
Delivery begins once your garment is complete, or immediately if it is in stock.

New Zealand
- $8 NZD (NZ Post)
- 1–2 business days

Australia
- $30 AUD (DHL Express)
- 2–3 business days

United States / United Kingdom / Canada
- $25 USD / £20 GBP / $30 CAD (DHL Express)
- 3-5 business days

Europe
- €25 (DHL Express)
- 4–5 business days

Singapore
- $30SGD (DHL Express)
- 3-5 business days

Rest of the world
- $50NZD (DHL Express)
- 5–7 business days

We offer complimentary shipping on all orders over $600NZD

Duties & taxes
International orders may incur customs duties or taxes upon arrival. These charges are set by your local customs authority and are the responsibility of the delivery recipient. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly.

Returns
As most of our pieces are made to order, we kindly ask that you choose carefully. We want you to love your selections, and offer a 10-day return period from the date your piece arrives.

All garments (excluding customised pieces) can be returned for an exchange, alternative size, or credit note. We’re unable to cover additional shipping costs for exchanges.

Returned items must be in their original, unworn condition with tags attached. We reserve the right to decline returns that show signs of wear or fall outside the specified timeframe.

Please ensure your return is sent using a tracked method, as we cannot be responsible for any lost packages.

Damages
If your item arrives and appears to be damaged upon delivery, you must let us know immediately. Any damaged items past 7 days will not be accepted.

Please email us at info@ellislabel.com to query your order prior to your return.