Delivery & Returns

Our garments are crafted with intention, predominantly made to order and complemented by a limited ready to ship selection.

Made to order
- Cut and crafted especially for you
- Standard timeframe: 10 business days
- Custom or promotional orders: Allow up to 15 business days
- If you need a piece sooner, email us at info@ellislabel.com. We’ll do our best to help.

Ready to ship
Some sizes are in-stock and ready to ship. Browse ready to ship items here.

Rates & timeframes
Delivery begins once your garment is complete, or immediately if it is in stock.

New Zealand
- $8 NZD (NZ Post)
- 1–2 business days

Australia
- $30 AUD (DHL Express)
- 1–3 business days

United States / United Kingdom / Canada
- $25 USD / £20 GBP / $35 CAD (DHL Express)
- 4–5 business days

Europe
- €25 (DHL Express)
- 4–5 business days

Singapore
- $30SGD (DHL Express)
- 4–5 business days

Rest of the world
- $50NZD (DHL Express)
- 5–7 business days

We offer complimentary shipping is available on all orders over $600NZD

Returns
With most our items being made to order, we ask that you please select your items carefully. We want to ensure that you are happy with your selections and provide a 10 day returns policy from the arrival of your new piece.

All garments excluding customised pieces can be returned for an exchange in style, size or credit note only. We are unable to cover additional costs for shipping.

Items must be in their original condition with tags and we reserve the right to refuse returns if signs of wear are visible or are outside of the specified date.

Please return your order using a traceable method as we are not responsible for any lost packages.

Damages
If your item arrives and appears to be damaged upon delivery, you must let us know immediately. Any damaged items past 7 days will not be accepted.

Please email us at info@ellislabel.com to query your order prior to your return.